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Demanding Electricity Service: A Guide for the Community Activist

Author(s): Sreekumar N Publication Date: June, 2015

This guide, written in simple language, attempts to de-mystify the electricity sector by introducing its key actors, policies and programs with specific focus on avenues for intervention. It suggests ideas to the activist to engage with the sector to improve electricity service to the community, primarily the rural and poor households. We hope that it will help the activist to ask right questions or make suggestions to the right agencies, at the right time, using provisions that are within or outside the electricity sector. This includes engagements with Regulatory Commissions during tariff hearings, using RTI to obtain relevant information and participating in Right To Hearing programmes to address consumer complaints.

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